BeadWizzard and Holiday Earrings offer a 100% satisfaction guarantee on all of our merchandise. We will refund you the full purchase price (minus shipping) for 30 days after purchase. After that time, an exchange of merchandise will be processed for 3 months after purchase date. There will be a photo taken of all jewelry before it leaves us on it's journey to you and each order will be sent with insurance by the post office in case of shipping damage.

Please call us for an RMA prior to returning any merchandise. If you do have to return any goods to us, be sure to have the original packaging, and a copy of the original order email as well. We do not refund the shipping costs for the original or return order.

 For all custom orders, there will be no refunds. All custom orders are first sent an email with a file of the final product to the customer for final approval. If the customer does not have an email address, a photo copy of the final product can be faxed to a number of their choice.

  For any other questions, please email us at:

beadwizzard@beadwizzard.com